"Attracting a new
customer costs 5 times
as much as keeping an existing one."**

Presenters

Rob Howard

Founder and CTO,
Telligent

Ken Vernon

Managing Director,
Social Business,
Defakto

82% of consumers have stopped doing business with an organization due to poor customer experience

COMMUNITY POWERED CUSTOMER CARE

Learn how to deliver world class customer support across social channels.

Did you know there are ways to improve your customer service and save money at the same time? Customer support communities are proven to deliver solutions to your customers' most common problems and issues, and they are proven to provide significant return on investment.

In this webinar, we’ll review:

Steps to launching a successful customer service community
How to integrate your support community with your social media customer engagement efforts.
How to manage and moderate customer conversations in your community and in social media.
And we’ll discuss how big brands like Dell are making these strategies work in the real world.

*Use the form on the right to register for the June 29th webinar -- seating is limited!

*Harris Interactive survey sponsored by RightNow, 2010 **Lee Resource Inc.

Webinar
Wednesday, June 29,
10:00am CST

Webinar Registration

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