Defakto Insights

• Is your company talking about customer care or delivering customer care?
  In a study by the Peppers and Rogers Group, they found that although 76% of companies encourage staff to provide better customer support, only 62% actually provide the tools and training for staff in ways to build customer trust and loyalty.
• Register for Our June 29th Webinar - Community Powered Customer Care
  Don't miss Rob Howard, Founder of Telligent, discussing how customer service and support communities can increase customer satisfaction and return significant ROI.
• Customer Care: By The Numbers
  82: Percent of consumers quit doing business with a company because of a bad customer experience.
• Look back to take your community forward.
  We're looking at Scenario #2, the stagnant community.
• Is your online community struggling?
  Your online community has become stagnant or there was never anyone there in the first place.