Defakto Insights

• Defakto Awarded Sitecore Customer Engagement Platform Certification
  Defakto is now one of only 10 North American Sitecore partners with a specialization certification for Sitecore solutions for the Customer Engagement Platform.
• Defakto adds online community leader to management staff.
  Michael Sandoval, former global manager of communities and social media at Texas Instruments, has joined Defakto as director of enterprise communities.
• Defakto puts Sitecore expertise to work for Mary Crowley Cancer Research Centers
  Defakto is a certified partner for the very powerful Sitecore web engagement platform. We happily helped Mary Crowley Cancer Research Centers maximize the Sitecore platform to relaunch their website, MaryCrowley.org.
• Defakto Welcomes Two New Hires
  As our team continues to grow, we would like to introduce two new employees to the team, Mary Helen Trippet & Tony Spiro. Read a little bit about each of them.
• Is your company talking about customer care or delivering customer care?
  In a study by the Peppers and Rogers Group, they found that although 76% of companies encourage staff to provide better customer support, only 62% actually provide the tools and training for staff in ways to build customer trust and loyalty.